Privacy Policy

Effective Date: 01/01/2026
Company: Sangamon Connect Inc. (“Company,” “we,” “our,” or “us”)

1. Purpose and Scope

This Privacy Policy (“Policy”) governs the collection, use, disclosure, and retention of personal information by Sangamon Connect in connection with the provision of telecommunications, VoIP, SIP, and related communication services. This Policy applies to all customers, users, and visitors (“you” or “your”) who access our services, websites, or customer support channels.

2. Categories of Information Collected

We collect information necessary to provide and maintain our services, including but not limited to:

• Identifying Information: Name, mailing address, telephone number, email address, and account credentials.
• Billing Information: Payment card details, bank account information, and billing history.
• Technical Data: IP addresses, device identifiers, network configurations, diagnostic logs, and system performance metrics.
• Customer Communications: Records of inquiries, complaints, and correspondence with our support staff.

3. Lawful Basis and Use of Information

We process personal information under lawful bases including contractual necessity, legal compliance, and legitimate business interests. Specifically, we use information to:

• Establish, administer, and maintain customer accounts.
• Deliver, monitor, and improve telecommunications, surveillance, audio/video, data, and related communication services.
• Authenticate users and secure network integrity.
• Process payments and manage billing obligations.
• Communicate service updates, regulatory notices, and promotional offers (subject to applicable opt-out rights).
• Comply with statutory, regulatory, and law enforcement requirements.

4. Disclosure of Information

We do not sell personal information. Disclosure occurs only under the following circumstances:

• Authorized Service Providers: Third parties engaged to perform billing, technical support, or infrastructure services under binding confidentiality obligations.
• Legal and Regulatory Compliance: When disclosure is required by applicable law, regulation, subpoena, or court order.
• Security and Fraud Prevention: To detect, prevent, or respond to unauthorized access, fraud, or misuse of services.

5. Data Security

We employ commercially reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. These measures include encryption, firewalls, secure authentication protocols, and restricted access controls.

6. Data Retention

Personal information is retained only for as long as necessary to fulfill the purposes outlined in this Policy or as required by applicable law. Retention periods vary depending on the type of data:

• Account and Billing Records: Retained for the duration of the customer relationship and for a legally mandated period thereafter.
• Technical and Diagnostic Logs: Retained for operational purposes and deleted when no longer required.

7. Individual Rights

Subject to applicable law, you may exercise the following rights:

• Access: Request a copy of personal information maintained about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of personal information, subject to legal and contractual obligations.
• Restriction/Objection: Object to or restrict certain processing activities.
• Marketing Preferences: Opt out of promotional communications.

Requests may be submitted using the contact details provided in Section 10.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from minors. If we become aware of such collection, we will promptly delete the information.

9. Amendments

We reserve the right to amend this Policy at any time to reflect changes in legal requirements, industry practices, or our business operations. Updates will be posted on our website with a revised effective date. Continued use of our services constitutes acceptance of the revised Policy.

10. Contact Information

For questions, concerns, or to exercise your rights under this Policy, please contact:

• Email: admin@sangamonconnect.com
• Telephone: 217-310-1010
• Mailing Address: 6000 Industrial Drive, Curran, IL 62670

11. Jurisdiction-Specific Rights and Obligations

11.1 California Consumer Privacy Act (CCPA) – United States (California Residents)

If you are a resident of California, the following provisions apply:

• Categories of Personal Information: We collect identifiers, commercial information, internet/network activity, and professional information.
• Right to Know: You may request disclosure of categories and specific pieces of personal information collected.
• Right to Delete: You may request deletion of personal information, subject to legal exceptions.
• Right to Opt-Out: We do not sell personal information. If we ever engage in “sale” as defined by CCPA, you will have the right to opt out.
• Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

11.2 Other U.S. State Privacy Laws

Residents of states with enacted privacy legislation (e.g., Virginia, Colorado, Connecticut, Utah) may have rights similar to those under the CCPA, including rights to access, delete, and correct personal information, and to opt out of targeted advertising.

11.3 Health Insurance Portability and Accountability Act (HIPAA) – United States

If Sangamon Connect Inc. provides services involving protected health information (PHI), we comply with HIPAA requirements as a Business Associate or Covered Entity, including safeguarding PHI and executing Business Associate Agreements where applicable.

12. Governing Law

This Policy shall be governed by and construed in accordance with the laws of the State of Illinois, United States, without regard to conflict of law principles, unless superseded by applicable jurisdiction-specific privacy legislation.

13. Text Messaging and Electronic Communications

13.1 Consent to Receive Texts

By providing your mobile number to Sangamon Connect Inc., you expressly consent to receive text messages (SMS/MMS) from us regarding account management, service updates, billing notices, and promotional offers. Consent is not a condition of purchase, and you may opt out at any time as described below.

13.2 Message Frequency

Message frequency may vary depending on your account activity, service usage, and subscription preferences. Standard message and data rates may apply as determined by your mobile carrier.

13.3 Opt-Out Rights

You may opt out of receiving promotional text messages at any time by replying “STOP” to any message received. After opting out, you may continue to receive non-promotional service-related messages (e.g., billing notices, outage alerts) as permitted by law.

13.4 Accuracy of Information

You are responsible for providing accurate mobile contact information. Sangamon Connect Inc. is not liable for messages sent to incorrect or outdated numbers provided by you.

13.5 Compliance with Laws

Text messaging services are provided in compliance with applicable laws and regulations, including but not limited to:

• Telephone Consumer Protection Act (TCPA)
• CAN-SPAM Act (for electronic communications)
• CTIA Messaging Principles and Best Practices

13.6 Security and Confidentiality

While Sangamon Connect Inc. employs safeguards to protect your information, text messages may be transmitted over networks outside our control. We cannot guarantee the confidentiality of information transmitted via SMS/MMS.

14. Call Recording

14.1 Purpose of Recording

We may record telephone calls between customers and Sangamon Connect Inc. representatives for the following purposes:

• Quality assurance and training of personnel.
• Verification of account information and service requests.
• Compliance with legal and regulatory obligations.
• Resolution of disputes and customer complaints.

14.2 Consent

By communicating with Sangamon Connect Inc. via telephone, you acknowledge and consent to the recording of such calls, subject to applicable law. Where required, we will provide notice at the beginning of the call and obtain explicit consent for legal purposes before proceeding.

14.3 Use and Disclosure

Call recordings are treated as confidential information and may be used or disclosed only for the purposes outlined above. Recordings will not be sold or shared with third parties except:

• Authorized service providers under confidentiality obligations.
• Law enforcement or regulatory authorities when legally required.
• Internal investigations related to fraud, abuse, or misconduct.

14.4 Retention

Call recordings are retained for a limited period consistent with operational needs and legal requirements. After the retention period, recordings are securely deleted or anonymized.

14.5 Compliance

Sangamon Connect Inc. complies with applicable federal and state wiretap and privacy laws, including “one-party consent” and “two-party consent” jurisdictions. Customers are advised that consent requirements may vary depending on location.